I'm trying hard to get email commands work like I think they are supposed to work. Specifically I would like to create a ticket with an email, with some fields (such as impact, configuration item, etc.) already set.
What I've tried is to send a message with the subject "New This is my description" and with a body with a set of field = value pairs, e.g.
Information: this is the information Impact: none - no degradation of service
This will then create a call with the description "This is my description", however, neither Information nor Impact are preset. I did not get any email-error message back either.
Is someone able to point me into a good direction or tell me that what I'm trying to achieve is simply not possible?