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process "cc.gotoincident"

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hpsm7
Senior Member

process "cc.gotoincident"

hi experts.

i have modified my process for "cc.gotoincident" (see attachment), because my requirement was, to close the "form" after capture the interaction or escalate the interaction. but i have now a problem. if i click on the "save" button in the interaction, the form is also closed. this should not happen.

how can i solve this issue?

//Add this to "OnDomLoad" event