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pop-up window in service call

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Raj_72
Honored Contributor.

pop-up window in service call

Hi,

I want to open one pop-up in service call form ,when new service call is logged for a CI/Person,if there is any open call for that person,it should reflect automatically in a pop-up.

For this i have created one overview actions and one UI rule,its working but its showing the pop-up window for all CI/person whether a service call is already logged for that CI/person or not.I want pop-up only for those CI/person for which service call has logged and only with open status.


Regards,
3 REPLIES
Mark O'Loughlin
Acclaimed Contributor.

Re: pop-up window in service call

Hi raj,

will you please post the UI rule.
George M. Meneg
Acclaimed Contributor.

Re: pop-up window in service call

Hello Raj,

It seems that you have to modify the view you are using in the overview action.
menes fhtagn
Raj_72
Honored Contributor.

Re: pop-up window in service call

Hi,

UI Rule is " caller exits ,overview actions-show all open calls for this caller".

In overvies actions caller equals caller(condition) and view is all open service call in service call section.

Its refelcting pop -up 4 every caller but i want only if there is any open call for that Caller.


Regards,