hey i m using service desk 4.5 .when i insert any new mail id for yahoo than it does'nt wrk. can anyone tell me is here any setting or configuration for diffrent id's.it wrks only for our spesific domain. can i mail on yahoo or other id.if yes plz tell me...........
There shouldn't be any such limitations. You may have to check the OVSD email ID configuration on your exchange/sendmail server. If there are any restrictions that the email ID cannot send mails outside of your internal domain, then this may happen.
he y ruth, my question is that our clients who have yahoo or other id does'nt get mail from service desk, but our domain id members get the mals from sd.i wanna to solve this problem as a result all clients get mail.if is here any configuration or changes , than plz tell me
In tools>System>system panel>Email you set the name of the email server where emails from SD will be sent. As far as I know, it is the settings on that email server which controls who gets outgoing emails. so I think you need to look there.