The community will be in read-only from Tuesday 11:59pm (PST) to Wednesday 10:30am (PST)
The community will be in read-only from Tuesday 11:59pm (PST) to Wednesday 10:30am (PST)
Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

outbound Email issue in OVSD 4.5 SP19

Highlighted
Naveen Karthik 1
Super Collector

outbound Email issue in OVSD 4.5 SP19

Hi

Request your help/inputs in this regard. I have OVSD 4.5 with SP 19. From my email settings in the Admin console when I try to send an test mail, The below mentioned error pops up.

Mail server server.domain.com gives an error when try to send mail to: : null


These are the entries I can find in the log file after enabling Debug Email.

Tue, 30/01/2007 15:53:50 Send mail to: recpt@domain.com
Tue, 30/01/2007 15:53:50 Server : server.domain.com port: 25
Tue, 30/01/2007 15:53:50 From : ServiceDesk@domain.com
Tue, 30/01/2007 15:53:50 From alias : ServiceDesk
Tue, 30/01/2007 15:53:50 Reply to : ovsd@domain.com
Tue, 30/01/2007 15:53:50 CC :
Tue, 30/01/2007 15:53:50 BCC :
Tue, 30/01/2007 15:53:50 Subject : Subject of testmail
Tue, 30/01/2007 15:53:50 Attachment : testAttachment.txt
Tue, 30/01/2007 15:53:50 Body : Body of testmail
Tue, 30/01/2007 15:53:50 Characterset: US-ASCII
Tue, 30/01/2007 15:53:50 From: fromAlias: "ServiceDesk" reply to: to: cc: null bcc: null subject: Subject of testmail body: Body of testmail

Thanks
Naveen
2 REPLIES
Robert S. Falko
Honored Contributor

Re: outbound Email issue in OVSD 4.5 SP19

Naveen,

Since this error appears to be from the mail server, the most useful technique for diagnosis is to telnet to the mail server and execute manually the commands to send mail. There are various threads here within the past year that give more details.

-Josh
Naveen Karthik 1
Super Collector

Re: outbound Email issue in OVSD 4.5 SP19

Hi Josh

I did try manually executing the commands by telneting to the server @ port 25 and executing the commands. There was no error and the mail was delivered. So I dont know if I should suspect this as SD problem or the mail server problem? Kindly suggest...

Thanks
Naveen
//Add this to "OnDomLoad" event