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openview service desk 5.2 , can you format service calls views/ fields

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Kieran Maloney
Respected Contributor.

openview service desk 5.2 , can you format service calls views/ fields

Hi,

 

can format the view and  text in fields so they change colour when is close to deadline, pass's deadline, etc.

 

Many thanks

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Err
Super Contributor.

Re: openview service desk 5.2 , can you format service calls views/ fields

Hello,

 

You can edit the View, and use the AutoFormat rules (this is below, in the same menu where you add/edit fields to the view) to make the fields change color, font, etc based on the condtion you need to.

 

 

“HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.”
Kieran Maloney
Respected Contributor.
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Re: openview service desk 5.2 , can you format service calls views/ fields

thanks for this, do you know how to enter the valus for 2 days, 3 days, etc. over deadline?
Err
Super Contributor.

Re: openview service desk 5.2 , can you format service calls views/ fields

Hi,

 

Well, in SD4.5 I remember that if you add the "To Deadline" field to the view, then you can make an auto Format rule for that field .

 

Hope this helps you better.

“HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.”