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not open the server setting editer

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Naveen kesari_1
Honored Contributor.

not open the server setting editer

When I start the Application Server of Service Desk 4.5 then not open the server setting editer pls let me know whats a prblem behaind it.



Thanks,
naveen Kumar
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4 REPLIES
Alok Shrotri
Honored Contributor.

Re: not open the server setting editer

Naveen,

Try clearing the cache folder and server_settings.xml file.

Hope this helps,
Alok Shrotri
Naveen kesari_1
Honored Contributor.

Re: not open the server setting editer

Hi Alok,

You mean to say, I remove the server_settings.xml file.

Thanks,
Naveen Kumar
Be Positive
Alok Shrotri
Honored Contributor.
Solution

Re: not open the server setting editer

Naveen,

Yes, you can delete this file and try starting the editor again.

If you delete this file, you will lose the existing database accounts details. You will have to create a new database account using the server settings editor. Obviously this is adviced only if you know the login credentials of the database server you use.

Cheers,
Alok
Mark O'Loughlin
Acclaimed Contributor.

Re: not open the server setting editer

Hi,

how about just rename the file instead and use it as a reference. It can be viewed in Notepad.

Try launch "sd_serversettingseditor" from the following location

C:\Program Files\Hewlett-Packard\OpenView\service desk 4.5\server\bin

Maybe a stop and restart of the services is required. In an extreme case baybe a server reboot would help.