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need sla pdf

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pranav1
New Member.

need sla pdf

hi ,
can any one give me pdf link for SLAs document ,which will help to work on that.
2 REPLIES
Julio Somilleda
Super Contributor.

Re: need sla pdf

Hi,

Here is a link where you can find a SLA template.

http://www.itsm.info/Sample%20SLA%20Templates.pdf

Enjoy
Julio
Thorfinn Thomas
Super Contributor.

Re: need sla pdf

Hello,

Here's another template with a good document structure, and lots of exlpanatory comments, from UCSC: http://its.ucsc.edu/about_us/smt/06_07/sla_template_final.pdf


regards,
Thorfinn