Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

need sla pdf

Highlighted
pranav1
Acclaimed Contributor

need sla pdf

hi ,
can any one give me pdf link for SLAs document ,which will help to work on that.
2 REPLIES

Re: need sla pdf

Hi,

Here is a link where you can find a SLA template.

http://www.itsm.info/Sample%20SLA%20Templates.pdf

Enjoy
Julio
Thorfinn Thomas
Regular Collector

Re: need sla pdf

Hello,

Here's another template with a good document structure, and lots of exlpanatory comments, from UCSC: http://its.ucsc.edu/about_us/smt/06_07/sla_template_final.pdf


regards,
Thorfinn
//Add this to "OnDomLoad" event