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mail notification

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jacky121
Regular Collector

mail notification

Hi all,
Kindly i just want to know how can i send mail notification for a person has a new call
it could be done if i define UI or if i click the check box in the persons form(to send mail notification when there is new call).

Regards,
2 REPLIES
Mark O'Loughlin
Honored Contributor
Solution

Re: mail notification

Hi Jacky,

I prefer not to use the send me email check boxes. Instead what O prefer to do is to set up DB rules that allow you to send mails based on filters and include different information when a call has been created.

The semd mail option is available in DB rules and you can set up a db rule to send mail after a call has been saved and also when a call has been closed.
jacky121
Regular Collector

Re: mail notification

Thanx a lots Mark,
am going to make it as you said.


Regards,
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