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loginthe service call from phone to HP OV SD 5.1

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Rachid Jarouy_1
Super Collector

loginthe service call from phone to HP OV SD 5.1

dear all,
i need to know if any possibilty to log servicedesk call to hp ov sd 5.1 directely from phone,
apreciete your help,
r. Jarouy
beleve that workgroup give more and efficient result
2 REPLIES
FXCISD
Collector

Re: loginthe service call from phone to HP OV SD 5.1

Hi Rachid,

It is possible to integrate SD with telephony, but it has to be done with a Call Telephony Application like Cisco Call Manager or EPABX software.

How will you fill the fields like description or information through the phone though???

Re: loginthe service call from phone to HP OV SD 5.1

hi Rachid,

Don't know much about this, but I read that Telalert do that. We're thinking to implement it in the future.
To download a demo:
http://www.telalert.com/downloads/redirect.php?d=telalert&buy=eval

Hope this helps.
Regards
There's nothing impossible!
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