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location of srv.dat file in service desk 4.5

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aks3183
Super Contributor.

location of srv.dat file in service desk 4.5

Can anyone let me know where does srv.dat file reside in case of service desk 4.5 (on client or on applcation server) and how does it work in configuring multiple servers for resiliency?
1 REPLY
George M. Meneg
Acclaimed Contributor.

Re: location of srv.dat file in service desk 4.5

Hello Akash,

The srv.dat resides at PRODUCTDATADIR (usually found at C:\Documents and Settings\%USERNAME%\Application Data\Hewlett-Packard\OpenView\Service Desk

It contains the list of server to which client is able to connect. AFAIK it is automatically created upon successful connection.
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