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java.lang.StringIndexOutOfBoundsException: 3

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Carrie L Ellswo
Collector

java.lang.StringIndexOutOfBoundsException: 3

I am running Service Desk 4.5 SP11 on an XP. This issue is inconsistent. When opening attachments there are times when the error "java.lang.StringIndexOutOfBoundsException: 3" appears. I have tried scenarios and cannnot always consistently duplicate when the error will occur. If I have only one attachment it is less likely to occur. But happens more often on .txt files than .xls files... I'm stumped because I cannot find the final solution. Is it to upgrade to a new Service Pack? To reconfigure setting somewhere within Windows? I may have submitted this issue before?
3 REPLIES
Gyula Matics_1
Honored Contributor

Re: java.lang.StringIndexOutOfBoundsException: 3

It is a known problem, and was fixed in SP15. It is caused by the firewall in XP SP2, and the workaround is to turn off the firewall...

see http://openview.hp.com/ecare/getsupportdoc?docid=ITSM007500
Carrie L Ellswo
Collector

Re: java.lang.StringIndexOutOfBoundsException: 3

Thank you, I think that is what I recall hearing before. Unfortunately in our environment the Firewall will not likely be disabled... I guess it's the wait and see for us to upgrade to sp15.
Carrie L Ellswo
Collector

Re: java.lang.StringIndexOutOfBoundsException: 3

Thank you
//Add this to "OnDomLoad" event