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java.lang.NullPointerException Error

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Aruna_2
Acclaimed Contributor

java.lang.NullPointerException Error

Hi
Im using hp OpenView service desk 4.0.0556.0204 (SP2).
When I'm trying to access SD (from account with Specialist Role ) it'll give the following error
"java.lang.NullPointerException".
But It won't give the error, with the same account with diffrent role (e.g. Workshop Employee).

PLS help me to sort this out...

Thank you
2 REPLIES
nisvin
Acclaimed Contributor

Re: java.lang.NullPointerException Error

Hi,

Delete the Cache files sitting in your default user. This should solve the problem.

Regards
Nisvin
Aruna_2
Acclaimed Contributor

Re: java.lang.NullPointerException Error

Thank you very much Nisvin
//Add this to "OnDomLoad" event