Dear sirs, I have installed the Client SD45 SP19 and when I tried to open it I have this message "java.lang.Exception: Unexpected EOF". I haven´t got the Aplication DAta\Myuser\Service Desk\cache, so the cache is not the problem.
Find the file Views.dat (usually in C:\Documents and Settings\\Application Data\Hewlett-Packard\OpenView\Service Desk) and rename it. Then try again - this error can often happen with a corrupt views cache.
The location of views.dat is on the client (ie your laptop)in C:\Documents and Settings\\Application Data\Hewlett-Packard\OpenView\Service Desk and if you cannot see try setting the view options on windows explorer.
open windows explorer, goto Tools>Folder options and select the View tab and then select the "Show hidden files and folder" option - see attcahed.
Then you should see your cache and the views.dat file.