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java.lang.Array.IndexOutOfBoundsException

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Partha Maji
Super Collector

java.lang.Array.IndexOutOfBoundsException

When we close Service Desk, we get a pop up saying "java.lang.Array.IndexOutOfBoundsException". Also, we aregetting operation time out when trying to attach any file in service call.
what could be possible reason and corresponding solutuion? Can anyone help please? (see the attachment foe the error pop up)
1 REPLY
JaS_4
Honored Contributor

Re: java.lang.Array.IndexOutOfBoundsException

Hi Partha,

If you are on SP16, please check the HP patch site for the latest patch to SP16 which converts FTP attachment format to SP16 compatible.
//Add this to "OnDomLoad" event