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integrate active directory with servicedesk

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En-Hui Chang
Trusted Contributor.

integrate active directory with servicedesk

Can i integrate active directory with servicedesk.If possible then please suggest for the procedure.


Thanks & Regards,
en_huichang
5 REPLIES
George M. Meneg
Acclaimed Contributor.

Re: integrate active directory with servicedesk

Hello,

For what version of OVSD? And what exactly do you mean by "integrate"? If you mean single sign-on this can be done only in 5.xx.
menes fhtagn
Mark O'Loughlin
Acclaimed Contributor.

Re: integrate active directory with servicedesk

Hi,

you can use data exchange to import from LDAP. There is an example ldap.ini file n the OVSD server by default under the client menu and details in either the data exchange guide or the admin guide.
En-Hui Chang
Trusted Contributor.

Re: integrate active directory with servicedesk

Thanks for your help.

We need to popluate the person records, so we don't have to manually created the PRs.


Kind regards
En-Hui Chang
George M. Meneg
Acclaimed Contributor.
Solution

Re: integrate active directory with servicedesk

Hello,

In that case I suggest you use the excellent LDAP exporter by Radovan Skolnik

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1082136

It's vastly superior than "build-it" ldap functionality (at least OVSD 4.5's built-in ldap functionality)
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George M. Meneg
Acclaimed Contributor.

Re: integrate active directory with servicedesk

Hello,

You need to edit the xml with a unicode aware editor.
menes fhtagn