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install and configure service page in a differnet server

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binod .mp
Acclaimed Contributor

install and configure service page in a differnet server

I am trying to install the service page in a different server other than application server.
But i did not get any documentation and still i am not able to connect to the application server form the server running the serverice pages.
As per the advice from my consultant i have changed the sd application server name\IP and port number in the web.xml pointing to the app server.but still not able to connect.
can any one help me ....if you try the same configurations?
I have to move the service pages to my web server.
5 REPLIES
Venkatesha_1
Esteemed Contributor

Re: install and configure service page in a differnet server

Hi,

You need to configure the Service Page Server Host name in the System Panel

Login to Service Desk with Admin previlage.
Tools >> System >> System Panel >> General Settings >>
In the Application Tab mention the Servie Page Hostname or IP address.

They try to connect.

Regards
Venkatesha
binod .mp
Acclaimed Contributor

Re: install and configure service page in a differnet server

Thanks for the fast reply...is it require to restart the application server after changing this host name ?
Robert Champion
Regular Collector

Re: install and configure service page in a differnet server

I think what you are talking about is how does the Web application know where the SD application server is.?

The answer is in the file sd-sp45\WEB-INF\web.xml on the web server.

In that file there is a property called "sd_application_server" which you can set to you app server address.

Not sure if you need to restart the web application or not.

Hope that helps.
binod .mp
Acclaimed Contributor

Re: install and configure service page in a differnet server


Hi,
I have done the same settings in the web.xml file.But not able to login.
sd_application_server
192.168.1.39

And "Login to Service Desk with Admin previlage.
Tools >> System >> System Panel >> General Settings >>
In the Application Tab mention the Servie Page Hostname or IP address" This is also done .Earlier it was poitning to the the same server which SD App server running.And i changed to to new IP the service page is running.I am not able to login form the web server running the service pages.But still i am able to login to the service page running in the sd application server.

Hope you can provide some solution..
Badrinath H K
Collector

Re: install and configure service page in a differnet server

Hi Binod,

Let is consider your SD application server IP is 1.1.1.1 and the Service Pages are running on 2.2.2.2.

For your Service Pages to talk to SD application server, edit the file web.xml as below on 2.2.2.2:
_____________________________________________

sd_application_server
1.1.1.1

The name of the application server this web applications connects to.


_____________________________________________

then restart the tomcat services.

This will solve your problem.

Cheers !!!
//Add this to "OnDomLoad" event