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incident adding attachments

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Maheswari
Respected Contributor.

incident adding attachments

Could someone say how to configure and use attachments for incidents/service call. Requirement is like 'adding snapshots/logs of ups' with incidents/service calls. I ve configured the FTP Server and test is successful. And will there be any performance issues by doing this?
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Sandeshp_1
Honored Contributor.
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Re: incident adding attachments

Hi maheswari,

You configure the FTP server, i.e you finish Part - I.

Now for part - II, Please find attachment.

Offcourse the performance of the server will be degreted, if you configure FTP server on the same system where your application server is hosted. Also it depends on the size of attachment.
recommend you to configure the FTP server on other system.
Maheswari
Respected Contributor.

Re: incident adding attachments

Thanks for your reply