The community will be in read-only from Tuesday 11:59pm (PST) to Wednesday 7:30am (PST)
The community will be in read-only from Tuesday 11:59pm (PST) to Wednesday 7:30am (PST)
Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

inbound emails to servicedesk

Highlighted
obscurr
Occasional Contributor

inbound emails to servicedesk

Hi!
When I send emails to my servicedesk I get a reply (this is email templates I guess). I want to just send in the Service call to the servicedesk via email, and edit the service call there if I want. Is there a way of turning off these templates?
1 REPLY

Re: inbound emails to servicedesk

In the Admin Console under the General Settings go to Email. In the Email section you'll find a tab for Email Commands. Find the New command and there is a check box there to tell the system if it should send an email response or not. You can also change the text in the email that is sent in the reply by changing the text in the email templates tab.
//Add this to "OnDomLoad" event