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'html" - alerts

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BoSS_MaN
Acclaimed Contributor

'html" - alerts

hi!

 

How can I make a e-mail-alerts in "html"-format from SD?
 
4 REPLIES
BoSS_MaN
Acclaimed Contributor

Re: 'html" - alerts

soft - HP OW SD 4.5 SP 39
The Pike
Honored Contributor

Re: 'html" - alerts

You can't.  Service Desk supports Plain Text format only.  From older posts here in the forums, there are references to an Enhancement Request put in a long time ago but such functionality never made it to Service Desk.

 

You may have to resort to an external mechanism to send e-mail in HTML format.

 

Do not forget to give kudos for the answer.

 

The Pike

BoSS_MaN
Acclaimed Contributor

Re: 'html" - alerts

i can :) i have a hotfix which allows to do it, but when I try to send alert with attachment, html code is crumbling. What to do?

The Pike
Honored Contributor

Re: 'html" - alerts

If it was a hotfix provided by HP Support (unlikely... I never heard about an html enhancement in outbound e-mail but I could be wrong), then you have to open a support case with HP.

 

If you got the hotfix from another source, then you need to contact the author of the hotfix.

//Add this to "OnDomLoad" event