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how to logoff users in SD 4.5

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Carmit
Trusted Contributor.

how to logoff users in SD 4.5

Hello!
Is there any way to logoff active users in service desk 4.5?!
a lot of users in my environment do not log off the system ant it spends licenses...

Carmit.
2 REPLIES
Robert S. Falko
Acclaimed Contributor.

Re: how to logoff users in SD 4.5

Carmit,

The technique is to set a inactivity timeout (use the Admin Console), after which the server automatically logs out the account. Typical timeouts range from 10-30 minutes.

Remember that automatic refresh counts as activity; if the automatic refresh time (if you use it) is lower than the inactivity timeout, the client will never timeout.

-Josh
George M. Meneg
Acclaimed Contributor.

Re: how to logoff users in SD 4.5

Hello Carmit,

If you upgrade to SP17 you can disable the user ability to set "automatic refresh", thus avoiding the problem that Josh mentioned in his post.
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