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how to install sd_event on hpov servicedesk 4.5

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Julieta Ocampo
Frequent Contributor.

how to install sd_event on hpov servicedesk 4.5

Hi, I have a HPOV Service Desk 4.5 with service pack 15 (this weekend with SP23) on a Windows 2003 server standard edition in which I need to install SD_EVENT from the cdrom. My question is: I I do so, does service desk is in failure risk? It is important to say that our installation has many custom fields.
Do you know how to do this without affecting the funtionality of SD?
In fact, what Im trying to do is to send monitoring information from MS SCOM 2007 for the SD to catch it and create a new ticket with that info.
Could anyone help me please??
1 REPLY
Err_1
Acclaimed Contributor.

Re: how to install sd_event on hpov servicedesk 4.5

Hi Julieta,

You can install sd_event components without affecting anything on the SD server application.

It will not change anything, it will just create the sd_event folder with the batch files that are used to use such feature.

Installing this component will not touch or affect in any way SD functionality.

Regards;
Randall Barrantes
SW Support Delivery Manager