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how to define Service Desk 5.1 SP version

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Vladimir.Iliusc
Contributor.

how to define Service Desk 5.1 SP version

Greetings.

How to define Service Desk 5.1 Service Pack version?

Already tryed:
This information i get from
C:\Program Files\HP OpenView\bin>ovsdversion.bat
***************************************************************
The following products are installed on this system
***************************************************************
HP OpenView Service Desk Agent (v5.10.268)
HP OpenView Service Desk Server Language Pack (v5.10.032)
HP OpenView Service Desk Management Server (v5.10.268)
HP OpenView Service Desk Service Pages (v5.10.152)
Press any key to continue . . .

Also from console Help-About
Server:
version 289 OvObs_01.10.308-200901130956:289-PROD

And Help-Collect Support Information.

But I can't finde the reference to the SP version.


BR.
8 REPLIES
The Pike
Acclaimed Contributor.
Solution

Re: how to define Service Desk 5.1 SP version

There's a doc mapping the 5.10.xxx versions to the Patch level (SP).

I wasn't able to find it on a first search but you can try yourself.

I will give it another try later on today if you haven't found it first.

Hope this helps.
Points are welcome.

The Pike
Err_1
Acclaimed Contributor.

Re: how to define Service Desk 5.1 SP version

There is one for SD4.5, although I do tno recall seeing one for SD5.1:
http://support.openview.hp.com/selfsolve/document/KM109712

Regards;
Randall Barrantes
SW Support Delivery Manager
Vladimir.Iliusc
Contributor.

Re: how to define Service Desk 5.1 SP version

The Pike,
I would appreciate it if you could find this mapping doc and attach. Unfortunately i didn't succeed.

BR.
The Pike
Acclaimed Contributor.

Re: how to define Service Desk 5.1 SP version

So, after much searching I did not find such document. I guess I must have dreamed it existed in a brave new world.

In the words of Axl Rose, this took "just a little patience" and then "some more patience" as I retrieved and gathered from the patch downloads page:

Patch 1: 5.10.066
Patch 2: 5.10.090
Patch 3: 5.10.112
Patch 4: 5.10.138
Patch 5: 5.10.152
The Pike
Acclaimed Contributor.

Re: how to define Service Desk 5.1 SP version

Patch 6: 5.10.190
Patch 7: 5.10.206
Patch 8: 5.10.220
Patch 9: 5.10.242
Patch 10:5.10.254
The Pike
Acclaimed Contributor.

Re: how to define Service Desk 5.1 SP version

Patch 11: 5.10.268 (the one you're at right now)
Patch 12: 5.10.282
Patch 13: 5.10.294
Patch 14: 5.10.306
Patch 15: 5.10.320

Just note the version of the 'HP OpenView Service Desk Management Server' component and that's your answer.

Points are welcome!

The Pike
Vladimir.Iliusc
Contributor.

Re: how to define Service Desk 5.1 SP version

The Pike, thanks a lot.
Your work is worth to be in a knowlege base.

The Pike
Acclaimed Contributor.

Re: how to define Service Desk 5.1 SP version

Good idea Vladimir. I have let HP know they can (more like should) create a doc with this info.