Service Desk Practitioners Forum

how to create/save SC by sd_event

Super Contributor.

how to create/save SC by sd_event


we have integration between CTI & SD 4.5 SP24 but the form is sometimes displayed & we get another call so the helpdesk don't save the form & it disappears...

could you please tell me if I can open SC & save them using sd_event? if yes how ?
can it be integrated with CTI? I know that sd_dataform is the one developped to integrate with CTI... but is it possible for sd_event?

The Pike
Acclaimed Contributor.

Re: how to create/save SC by sd_event

As you asserted here sd_event will not display a form to the helpdesk agent.

End users closing forms without saving is sort of a training issue. The application doesn't hide the forms or forgets to ask them to save.

Have you tried the commit action mentioned in the other thread?

Hope this helps.
Points are welcome.

The Pike