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got error when implementing ITSM best practice

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Annie Lu
Valued Contributor.

got error when implementing ITSM best practice

Hello.
We're experiencing an error message when implementing OVSD ITSM best practice.
Customer separated SQL and application into 2 different physical server which SQL is in the product server.
We tried to conntect to the existing SQL via engineer's NB which application server already pre-installed and connection was successed. However, when we try to run the wizard, we got error message as below:
Ø java.sql.SQLException : [ITRIDPO]Invalid object name “MASTER..SYSLOGINS”

Ø java.lang.Exception : Unable to create the database users

Any idea? Appreciate for any input. Thanks!
BR
Annie
3 REPLIES
Michael Lutfi
Outstanding Contributor.

Re: got error when implementing ITSM best practice

when you configure the connection and click on Test Connection do you get Connection Successful?????????
Annie Lu
Valued Contributor.

Re: got error when implementing ITSM best practice

Yes, I got successful message in connection testing.
Annie Lu
Valued Contributor.

Re: got error when implementing ITSM best practice

Yes, I got the successful message in connection testing.