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failed to open connection to service desk data

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database config
Acclaimed Contributor

failed to open connection to service desk data

Hi Ppl,

I am trying to install HP Service Desk Version 4.5 in Windows 2003. I have applied Service Pack 16 and also the support patch for windows 2003. if i run the database configuration wizard i am getting the following error "failed to open connection to service desk data".
i gave the following details
uname :sdesk
pwd :sdesk
host :10.205.241.52
ipport:1524
Please help me out with this.
Regards,
5 REPLIES
Sandeshp_1
Member

Re: failed to open connection to service desk data

Hi

You are able to access the DB through different application, like ODBC.??
U are facing same problem there ?

What DB u r using ?
Mark O'Loughlin
Honored Contributor

Re: failed to open connection to service desk data

Hi,

yes check if you can access the database from another application like sql plus or someting similar.
Check with a DBA that the database is online, accessible and working.
With SP 16 I think you have to replace a .jar file that can affect DB connectivity. Read the readme file in the \doc folder fo the Service Pack - I don't have access to Sp 16 at the moment to check if that is the version that you have to change the .jar.
database config
Acclaimed Contributor

Re: failed to open connection to service desk data

Hi Which jar file i need to copy and also can u tell me the source folder and destination folder.
Mark O'Loughlin
Honored Contributor

Re: failed to open connection to service desk data

Hi,

sorry, what I said applies to SP 18 "JRE/JDK 1.4 is supported with ojdbc14.jar" not SP 16 if you are not upgrading the Java version.
Ben Snell
Member

Re: failed to open connection to service desk data

Hi

Guess that you are using Oracle - make sure that the user "sdesk" has the correct rights for the schema. Are you using the same accounts for the REP connection as well?

Ben
//Add this to "OnDomLoad" event