I am trying to install HP Service Desk Version 4.5 in Windows 2003. I have applied Service Pack 16 and also the support patch for windows 2003. if i run the database configuration wizard i am getting the following error "failed to open connection to service desk data". i gave the following details uname :sdesk pwd :sdesk host :10.205.241.52 ipport:1524 Please help me out with this. Regards,
Re: failed to open connection to service desk data
yes check if you can access the database from another application like sql plus or someting similar. Check with a DBA that the database is online, accessible and working. With SP 16 I think you have to replace a .jar file that can affect DB connectivity. Read the readme file in the \doc folder fo the Service Pack - I don't have access to Sp 16 at the moment to check if that is the version that you have to change the .jar.