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error in client console Service desk 5.1

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Eng.NM
Member

error in client console Service desk 5.1

hello

I've installed Service Desk 5.1, but when using the client installed from any other machine to download the java console, it didnt work and give the attached message "unable to find the installer folder", can any one help?

c the attachment
thanks



thanks
3 REPLIES
Err_1
Honored Contributor
Solution

Re: error in client console Service desk 5.1

Hi,

this error might be related to the Java 1.6 installed on that specific client.

See this URl for the known problem and the workaround:
http://openview.hp.com/ecare/getsupportdoc?docid=QXCR1000434901

Regards,
Randall Barrantes
SW Support Delivery Manager
-=R=-
Frequent Visitor

Re: error in client console Service desk 5.1

Welcome to the OVSD 5.1 nightmare. Good to have some company.

You have to uninstall the 1.6 version of Java (as will any of your users who wish to access the system). I've attached a screenie of what it looks like in the Add/Remove Programs list.

Eng.NM
Member

Re: error in client console Service desk 5.1

.
//Add this to "OnDomLoad" event