The community will be in read-only from Monday 11:59pm (PT) to Wednesday 7:30am (PT)
The community will be in read-only from Monday 11:59pm (PT) to Wednesday 7:30am (PT)
Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

empty field

Highlighted
Robin Goel
Super Collector

empty field

hey
i have created one application account but when i open new call through this than, field "entered by person" appears empty.while there shld be name of that acc.
i can see it in history but that specific field is empty.

plz help me
2 REPLIES
George M. Meneg
Honored Contributor

Re: empty field

Hello Robin,

Is this account linked to a person in service desk? Entered by person is the person that is linked with the account who logged in service desk and create an item.
menes fhtagn
Mark O'Loughlin
Honored Contributor

Re: empty field

Hi Robin,

George is correct the account needs to be linked to a person record for that field to be populated.
//Add this to "OnDomLoad" event