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email non-approvers of change request

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Raghunathan Tik
Frequent Visitor

email non-approvers of change request

Hi All,

I want to configure OVSD (4.5 SP20) trigger email to only those who haven't approved the change request. Is it possible to configure so in OVSD? if yes, kindly advise on the steps.
Thanks in advance
raman...
4 REPLIES
Ruth Porter
Honored Contributor

Re: email non-approvers of change request

Hi there,
As far as I know there is no simple way to do this. Approvers get emailed (if they have asked to be emailed when they need to approve things) when the approval status move sto Active but you cannot use any of the relevant fields as a trigger to send an email.

You could alert the person the change is assigned to if the approval status is not Ready after a period of time (scheduled task using a DB rule) and then this person can manually follow up the people who have not voted.

Hope this helps, Ruth
http://www.teamultra.net
Raghunathan Tik
Frequent Visitor

Re: email non-approvers of change request

Hi Ruth,
thanks a lot for your quick response. You are right as its not possible to send email to only non-approvers, but the customer is in need of this automation. I tried all possibilities to send email to only persons who haven't voted, but failed to achieve this. however would try to send email to the requested against scheduled time.

thanks once again for your inputs.

raman...
Ruth Porter
Honored Contributor

Re: email non-approvers of change request

Hi Raman,

I can see why you wnat this; I think that if you ahve a Java programmer, they could probably do this using the web api but I can see no way of doing this without some extra coding like that.

Regards, Ruth
http://www.teamultra.net
Raghunathan Tik
Frequent Visitor

Re: email non-approvers of change request

need to use web-api to accomplish this task.
//Add this to "OnDomLoad" event