I want to configure OVSD (4.5 SP20) trigger email to only those who haven't approved the change request. Is it possible to configure so in OVSD? if yes, kindly advise on the steps. Thanks in advance raman...
Hi there, As far as I know there is no simple way to do this. Approvers get emailed (if they have asked to be emailed when they need to approve things) when the approval status move sto Active but you cannot use any of the relevant fields as a trigger to send an email.
You could alert the person the change is assigned to if the approval status is not Ready after a period of time (scheduled task using a DB rule) and then this person can manually follow up the people who have not voted.
Hi Ruth, thanks a lot for your quick response. You are right as its not possible to send email to only non-approvers, but the customer is in need of this automation. I tried all possibilities to send email to only persons who haven't voted, but failed to achieve this. however would try to send email to the requested against scheduled time.