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email doesn't receive to approver

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SeanJ
Outstanding Contributor.

email doesn't receive to approver

We are in process of implementing change management using HP Service Desk 4.5 with SP19 on HP-UX enviroment

Under Approval votes, approver comes but he doesn't receive any email.
Below settings are done at sd

Person recoed created & his emailid is filled up.

Logged in with Person,Under tools-->options-->advanced, we have selected "send me e-mail if I need to approve an item"

In change form ,Approval Status as active,Approvers Required as 1,strategy as 1 Out of 1,result as incomplete & under approval votes,approver comes.

Can you let us know how email works for approver & which are mandetory fields to be active for sending mail to approver.

Waiting for your reply.

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4 REPLIES
Mark O'Loughlin
Acclaimed Contributor.
Solution

Re: email doesn't receive to approver

Hi,

first off. The approvers, do they have a person record created and does that person record have a valid "internet" mail address for them i.e. name.name@company.com.

Do not use an internal mail address but an external one like the example above.

Have you set up Openview for sending email? Have a look in the admin console under the email section and also try to send a test mail.
SeanJ
Outstanding Contributor.

Re: email doesn't receive to approver

Hi Mark
Person record has been created and person record have a valid "internet" mail .
DO I need to put dot after com in email address like name.name@company.com.
Mark O'Loughlin
Acclaimed Contributor.

Re: email doesn't receive to approver

Hi,

apologies - thats a typo from me the dot after the com is a full stop. You should not add it to the person record address email.

Have you tried the send test main from the email tab in the admin console.

Does sending of emails work for workgroup and person assignments?

Have you even been able to send an email from openview?
SeanJ
Outstanding Contributor.

Re: email doesn't receive to approver

Have you tried the send test main from the email tab in the admin console.yes-its working.

Does sending of emails work for workgroup and person assignments?yes..working with service call

Have you even been able to send an email from openview?yes

Does deadline is mandetory to send email