Service Desk Practitioners Forum
cancel

doubt regarding HP-OVSD 5.0

Highlighted
Sreek_1
Super Contributor.

doubt regarding HP-OVSD 5.0

I have installed HP-OVSD 5.0 in win2k3 server and client in winxp box. first time i hope i need to connect using default account and password. after that how can i connect using an account that i have created it using my client.
for eg: i have created a person record with account name TEST. while i go and edit the client setting and add this test account and test the connection its giving an error that not a valid account. what went wrong?

Please explain....
3 REPLIES
Err_1
Acclaimed Contributor.

Re: doubt regarding HP-OVSD 5.0

Hello,

Maybe you missed to relate that person record to an application account?

OV Configuration Workspace->Users&Security->Access->Accounts

Rgrds.

Randall Barrantes
SW Support Delivery Manager
Ganu_1
Super Contributor.

Re: doubt regarding HP-OVSD 5.0


Hi Sreekanth,

Have you related account to the person record. Can you post the error message what you are getting and also the setting what you have done to account and person account attachment.

Pls let me know if more info required on this.

Thanks
ganeSh..
Sreek_1
Super Contributor.

Re: doubt regarding HP-OVSD 5.0

I got it corrected.. Thanks for al the response...

Sreekanth