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disable E-mail priority mapping

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NMOLL
Respected Contributor.

disable E-mail priority mapping

Hi Guys,

Is it possible to disable the e-mail priority mapping on inbound e-mail?

I have set the priority on the template used by the inbound e-mail but it gets overwritten by the e-mail priority mapping.

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Raman Shcharbak
Honored Contributor.
Solution

Re: disable E-mail priority mapping

AFAIK you can not disable priority mapping. But if you have only one template then you can set one priority (as in template) for all e-mail priorities. Another way - make DB rule: When sc is created and template="template used to create SCs from e-mail" then set priority = ...
NMOLL
Respected Contributor.

Re: disable E-mail priority mapping

We have several templates with diffrent priorities. Was hoping for a work around without creating a bunch of database rules