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cyclic action (reminder)

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Slaviks_1
Frequent Contributor.

cyclic action (reminder)

Hi,
how can i do cyclic action (reminder): send e-mail to operator every hour for registred SC, but not assigned to specialist?
2 REPLIES
Ivan Sakharov
Honored Contributor.

Re: cyclic action (reminder)

Hi
You need to do cyclic DB scheduled rule. Then this rule triggers it launched the same db rule and so on.
For example:
Make Custom date field "Contol_Date"

Make in the template of SC this field to the current date (or make DB rule that will set control_date to current date after first saving of SC).

Make db rule:
When service call is created
OR When service call is modified
where NOT (Control_Date (*) is empty)
AND Assignment;To person is empty, Schedule the validation of this condition at 1 hour After Control_Date
ff (Update Data) Control_date set to (Current date)

If this rule executes it will update control_date and so will launch the same DB rule. This will continue upon conditions will be satisfied.
Ondra Ernyei
Honored Contributor.

Re: cyclic action (reminder)

Hello,
triggering DB rule cyclically by changing the field by the same rule is not supported by SD. You have to do it using two rules.

Cheers,
Ondra