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configure Sound alert along with Banner

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Raghunathan Tik
Frequent Visitor

configure Sound alert along with Banner

Hi,

I configured the banner on the Incidents DB Rule which displays a banner whenever an incident is created / modified. But the issue is, I tried to configure the sound also so that the agent would not only be notified on the screen with a banner but also would be notified with a sound along with banner. I tried to configure the sounds option available under Tools ? Options ? Sounds, still sound doesnâ t seem work whenever banner is displayed. How do I achieve the sound alert along with Banner?

The snapshot is attached.

Thanks in advance.

raman
5 REPLIES
Ashly A K
Honored Contributor

Re: configure Sound alert along with Banner

hi Raman,

I am note sure wether Tools-Option-Sound will can do what you want.

Another thing what i can suggest is, create a sound file in C (and make is .exe), call it thru the same db rule, which triger the banner. Advantage is, since it is a C progrm, it can use the system's speaker (not the multimedia and the external speaker)

Please let me know, if you want me to send the C code or an exe file which will do this.

-Ashly
http://www.geocities.com/helponhpopenview
Ruth Porter
Honored Contributor

Re: configure Sound alert along with Banner

Hi Raman,

For sound you must not only configure the wav file you wnat to be played on the sounds tab but also select the "Feedback with sound" box on the Advanced tab.

Hope this helps

Ruth
http://www.teamultra.net
Raghunathan Tik
Frequent Visitor

Re: configure Sound alert along with Banner

Hi Ruth & Ashly,

Thanks for your reply.

Ruth: I selected the said option, still seems not working

Ashly: can you pls email me the exe file and I shall try.

Thanks once again

Raman
Ashly A K
Honored Contributor
Solution

Re: configure Sound alert along with Banner

hi Raman,

It is done.

Thanks for the points... ;)
http://www.geocities.com/helponhpopenview
Raghunathan Tik
Frequent Visitor

Re: configure Sound alert along with Banner

thanks for all who replied. will try the workaround provided by ashly

raman
//Add this to "OnDomLoad" event