I configured the banner on the Incidents DB Rule which displays a banner whenever an incident is created / modified. But the issue is, I tried to configure the sound also so that the agent would not only be notified on the screen with a banner but also would be notified with a sound along with banner. I tried to configure the sounds option available under Tools ? Options ? Sounds, still sound doesnâ t seem work whenever banner is displayed. How do I achieve the sound alert along with Banner?
I am note sure wether Tools-Option-Sound will can do what you want.
Another thing what i can suggest is, create a sound file in C (and make is .exe), call it thru the same db rule, which triger the banner. Advantage is, since it is a C progrm, it can use the system's speaker (not the multimedia and the external speaker)
Please let me know, if you want me to send the C code or an exe file which will do this.