Hi All I have configured SLM for a service. In our case i have relate service to a group of person and we have crteated DB Rule to select Service field while logging a call. But now while generating the availability report i am not getting values for following fields , 1. Number of calls over duration 2. Call Passed deadline. 3. Average Pickup and Solution time I have created some test call exceeding deadline but it is not working. is it related to values for availability & MTBF? Can anyone guide me to configure MTBF and availability ratio??