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com.sun.org.apache.xerces.internal.impl.io.MalformedByteSequenceException: Invalid byte 2 of 3-byte

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Ganesan Thyagar
Contributor.

com.sun.org.apache.xerces.internal.impl.io.MalformedByteSequenceException: Invalid byte 2 of 3-byte

We are facing the below exception while trying to create incident in OVSC using web API's exculcively when using japanese characters in description

com.sun.org.apache.xerces.internal.impl.io.MalformedByteSequenceException: Invalid byte 2 of 3-byte UTF-8 sequence
at org.apache.axis.AxisFault.makeFault(AxisFault.java:101)
at org.apache.axis.SOAPPart.getAsSOAPEnvelope(SOAPPart.java:701)
at org.apache.axis.Message.getSOAPEnvelope(Message.java:424)
at org.apache.axis.handlers.soap.MustUnderstandChecker.invoke(MustUnderstandChecker.java:62)
at org.apache.axis.client.AxisClient.invoke(AxisClient.java:206)
at org.apache.axis.client.Call.invokeEngine(Call.java:2765)
at org.apache.axis.client.Call.invoke(Call.java:2748)
at org.apache.axis.client.Call.invoke(Call.java:2424)
at org.apache.axis.client.Call.invoke(Call.java:2347)
at org.apache.axis.client.Call.invoke(Call.java:1804)
at com.peregrine.webservice.IncidentManagement_BindingStub.createIncident(IncidentManagement_BindingStub.java:794)
at com.peregrine.webservice.etsc.incident.EtscWork.createIncident(EtscWork.java:496)
at com.peregrine.webservice.etsc.incident.EtscWork.run(EtscWork.java:137)
at com.hp.bgpts.WorkHarness.run(WorkHarness.java:57)
at java.lang.Thread.run(Unknown Source)

Any help would be greatful.

Many Thanks.