Service Desk Practitioners Forum
cancel ERROR when opening SD

Cesar Lozano
Respected Contributor. ERROR when opening SD

Hi Everyone:

Everytime when opening Service Desk the folowing error message comes up:


Service Desk stays opened but Views do not work, if i change to a diferent view the error comes up again and no information is displayed.

Im working with Service Desk 4.5-SP15. I deleted de HP folder and run SD, but still the same error. I installed MDAC2.7 and j2sdk-1_3_1_03-win but the error doesnt go away.

What can I do?...any ideas?...

Thanks in advanced.

Mahmood Khan_1
Super Contributor.

Re: ERROR when opening SD

Cesar -
I had similar issues but I downloaded 2.8

To resolve this, have to update the Data access components on the machine
To get the DMAC from the following site:

Let me know if that works for you
Aykut Guven
Honored Contributor.

Re: ERROR when opening SD

Try to ReInstall MSData Access Components
George M. Meneg
Acclaimed Contributor.

Re: ERROR when opening SD

Cesar Lozano
Respected Contributor.

Re: ERROR when opening SD

Hi Mahmood:

I couldnt install MDAC2.8, after extracting the files I got this error:

"MDAC 2.8 RTM is incompatible with this version of Windows. All of its features are currently part of Windows."

An the installation is terminated.

Any other advice?, Thanks.