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com.ms.wfc.data.AdoException ERROR when opening SD

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Cesar Lozano
Regular Collector

com.ms.wfc.data.AdoException ERROR when opening SD

Hi Everyone:

Everytime when opening Service Desk the folowing error message comes up:

"com.ms.wfc.data.AdoException"

Service Desk stays opened but Views do not work, if i change to a diferent view the error comes up again and no information is displayed.

Im working with Service Desk 4.5-SP15. I deleted de HP folder and run SD, but still the same error. I installed MDAC2.7 and j2sdk-1_3_1_03-win but the error doesnt go away.

What can I do?...any ideas?...

Thanks in advanced.

Cesar
4 REPLIES
Mahmood Khan_1
Collector

Re: com.ms.wfc.data.AdoException ERROR when opening SD

Cesar -
I had similar issues but I downloaded 2.8

To resolve this, have to update the Data access components on the machine
To get the DMAC from the following site:
http://www.microsoft.com/downloads/details.aspx?FamilyID=6c050fe3-c795-4b7d-b037-185d0506396c&displaylang=en

Let me know if that works for you
Regards
MZK
Aykut Guven
Collector

Re: com.ms.wfc.data.AdoException ERROR when opening SD

Try to ReInstall MSData Access Components
UPS
George M. Meneg
Honored Contributor

Re: com.ms.wfc.data.AdoException ERROR when opening SD

Cesar Lozano
Regular Collector

Re: com.ms.wfc.data.AdoException ERROR when opening SD

Hi Mahmood:

I couldnt install MDAC2.8, after extracting the files I got this error:

"MDAC 2.8 RTM is incompatible with this version of Windows. All of its features are currently part of Windows."

An the installation is terminated.

Any other advice?, Thanks.
//Add this to "OnDomLoad" event