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client installation

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rubi_1
Occasional Advisor

client installation

hi,
i m using sd 4.5 . everything is fine, when i install client than it again ask for username and password. tahn which one v have to give there????????

4 REPLIES
Akies
Occasional Visitor

Re: client installation

Hi robs,

The username and password you will give is the application account login name and password.Normally here I enter system admin username and password of GUI client.However you can enter any other application account also.

Regards,
Akhil
rubi_1
Occasional Advisor

Re: client installation

hi akhil,
wht do u mean by application account.the login id and password that one which v have used for database account or else????Plz specify me.


rubi_1
Occasional Advisor

Re: client installation

hi akhil,
wht do u mean by application account.the login id and password that one which v have used for database account or else????Plz specify me.
or v wil create new account by that connection wizard?

Akies
Occasional Visitor

Re: client installation

Hi Robs,

Don'nt know the simplest way but you can create an application account with admin rights by editing tomcat-users.xml file in "INSTALL DRIVE:\Program Files\Hewlett-Packard\OpenView\service desk 4.5\service pages\conf\".

Here you can add one more account as :









Now in the client log-on try to login using "system" as username and password.

Hope this helps.

Regards,
Akhil
//Add this to "OnDomLoad" event