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changing web interface in service desk

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ramezrefky
Trusted Contributor.

changing web interface in service desk

here is my environemnt

i m using service desk 4.5 with service pack 17

i do want to change the web view for both the engineers and end users

i do want to show the assigned workgroup in the view of the engineers

2 REPLIES
Gyula Matics_1
Acclaimed Contributor.

Re: changing web interface in service desk

To change the filters on the view, go to system console/service pages/views and change the view.

To add the assigned workgroup field, you have to change the source code of the service pages.
ramezrefky
Trusted Contributor.

Re: changing web interface in service desk

thanks a lot