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calculate "limit date"

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Diaor81
Trusted Contributor.

calculate "limit date"

Hello,

I want to calculate a new limit date.

limit date = derivate date + hours defines for service level (according to the timetable set for the service level).

I have tried to create a rule (I don't see another option to do so).

I can't find how get the service level on a service call rule.

SD 4.5 whith SP25.

Thank you.
12 REPLIES
Ruth Porter
Acclaimed Contributor.

Re: calculate "limit date"

Hi there,

Do the calculation using planned start and duration which will set planned finish to the date taking support hours into account.

Then set your limit date to planned finish.

Hope this hrelps, Ruth
http://www.teamultra.net
Diaor81
Trusted Contributor.

Re: calculate "limit date"

Hello,

But I don't understand you well.

My limit date depends service level. I have a lot of service level and they have distinct hours and distinct timetable.

I can't add x hours fixed + date.

I copy example.

Thank you.
Ruth Porter
Acclaimed Contributor.

Re: calculate "limit date"

Hi there,

First, set general settings to ensure serive level is used. See attached.

Then have a rule which does the following data update action:

Planned start set to Fecha Derivation
Planned duration set to 16 hours
Fecha limiteprove set to Planned Finish

This will force the calculation to apply the service hours for the service level applied to the call.

Hope this helps, Ruth

http://www.teamultra.net
Diaor81
Trusted Contributor.

Re: calculate "limit date"

Hello,

I don't find your image in my SD. Where are general settings?

I can calculate the limit date how derivate date + hours, but I can't aplicate the tabletime.

Thank you.
Ruth Porter
Acclaimed Contributor.

Re: calculate "limit date"

Hi there,

To find general settings go to tools>system>system panel>gneral settings and look at the application tab - I only know the English version.

My previous post tells you excatly how to get the time table applied - just try setting up the rule and see how it goes.

Regards, ruth
http://www.teamultra.net
Diaor81
Trusted Contributor.

Re: calculate "limit date"

Hello,

I've set up the rule, but it doesn't applie the time table.

It add 16 hours to derivation date, but it doesn't applie the time table.

I don't know what I'm doing wrong.

Thank you.
Ruth Porter
Acclaimed Contributor.

Re: calculate "limit date"

Hi there,

Please post details of the rule and the genearl settings

Regards, ruth
http://www.teamultra.net
Diaor81
Trusted Contributor.

Re: calculate "limit date"

Hi,

I copy images.

Now, it use the tabletime, but from the registre date.

thank you
Ruth Porter
Acclaimed Contributor.
Solution

Re: calculate "limit date"

Hi there,

It is a long time since learnt spanish at school but I think that your are using Actual start etc rather than planned start: I think the spanish for planned is "planeado" or "estimado".

The reason you have to use the planned fields is because it is only on the planned fields that the timetable is applied. So the rule does the calculations in the planned fields and then moves them to where you really want them.

Hope this helps, Ruth
http://www.teamultra.net
Diaor81
Trusted Contributor.

Re: calculate "limit date"

Ok.

Yes, I use real fields. I prove whit estimated fields and I tell you.

Thank you.
Diaor81
Trusted Contributor.

Re: calculate "limit date"

Hello,

This works perfectly.

Thank you for your help.

Diana.
Ruth Porter
Acclaimed Contributor.

Re: calculate "limit date"

Hi Diana,

Great - glad to help, Ruth
http://www.teamultra.net