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benner OVSD 4,5 for alert from OVO server ticket

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servicedesk_6
Occasional Advisor

benner OVSD 4,5 for alert from OVO server ticket

Dear All
Why after OVO server send the ticket for Incident to OVSD 4,5 the benner can show alert ? What's wrong with the configuration ? Any suggestion guys?

Thx
Sigit HP
3 REPLIES
JaS_4
Honored Contributor

Re: benner OVSD 4,5 for alert from OVO server ticket

Hi sd,

OVO server send ticket to SD 4.5 via command sd_event. Banner.exe is command invoked by a rule and are not related.
Check your incident rule and see whether you have a rule that triggers a banner whenever an incident is created. If you do not want a banner for incident created by OVO server, find a field that is unique to those incident and change your rule condition to ignore it.
servicedesk_6
Occasional Advisor

Re: benner OVSD 4,5 for alert from OVO server ticket

Hi J,
But my customer want banner alert will show after OVO sent incident Ticket. So what is ur sugesstion ? Any another way to show the banner after Incident ticket from OVO sent ?

Thx
JaS_4
Honored Contributor

Re: benner OVSD 4,5 for alert from OVO server ticket

Just create an Incident DB rule that has condition of created and check for the field created by = Operations for Window.
For the action run the command banner.exe. I am not sure where you want the banner run. Whether on OVO or a user or on the SD apps server. In the command, you will have to specify the path of the banner.exe and make sure SD agent is installed and running where the banner is suppose to run.
So when OVO creates the incident, SD apps server rule will fire matching the condition and the field created by and run the banner.exe on the PC specify in the rule via the sd agent.
//Add this to "OnDomLoad" event