Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

attach work orders to Change

Highlighted
gusztav.ullrich
Regular Collector

attach work orders to Change

Hello,
We would like to implement workflow (see attachment).
We made Work order templates and attach them to change with "autowo" utility from Sp16.
It works fine, but very slow.
Is any other possibility to implement the sample workflow?
Regards,
Gusztav
7 REPLIES
Michael Lutfi
Frequent Visitor

Re: attach work orders to Change

you can always try to use web-api....to automate the whole process but then again i dont understand what is slow...the actual creation of work orders with predessors and successors...or is it slow as in the time it takes for HPSD to respond.....
gusztav.ullrich
Regular Collector

Re: attach work orders to Change

Hello Michael,
Do you know any other method to implement workflow? I tried the change/predecessor change realationshio, but after the parallel sections the work orders are twice.
Gusztav
Vasily Kamenev
Honored Contributor

Re: attach work orders to Change

Hi
I use this script more years and do not have any troubles any more with twice WO.

Vassili
Robert S. Falko
Honored Contributor

Re: attach work orders to Change

Gusztav,

OVSD did not have the ability to correct model branching and joining of a workflow until a more recent SP (I regret that I do not have the exact SP number at my fingertips).

If you are using an earlier version, you will get doubles for the work orders before the initial branching.

So check your SP number and consider applying a later SP (if this will resolve your issue).

-Josh
gusztav.ullrich
Regular Collector

Re: attach work orders to Change

Hello Josh,
We are using SP16. When we use newer SP can we use the "workorder predecessor" functionality in the WO templates?
Regards,
GUsztav
Robert S. Falko
Honored Contributor

Re: attach work orders to Change

Gusztav,

I do not thing your problem is due to the Service Pack you are using.

-Josh
gusztav.ullrich
Regular Collector

Re: attach work orders to Change

I used Vassilij's script.
//Add this to "OnDomLoad" event