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assignement to workgroup limitation

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Christof Madoer1
Super Contributor.

assignement to workgroup limitation

On an new Service Call I need to reduce on the "Quick Find" on Assignenemt To Workgroup the possible selection in condition of the Status of the SC.
So how can I select different filtered view's of the Workgroups?
any ideas? meybe better ways to do?

best regards,
Christof
2 REPLIES
Err_1
Acclaimed Contributor.

Re: assignement to workgroup limitation

Hi,

You should be able to choose the default View used in the Quick Find by selecting (adding it) in the Admin Console> Presentation> Search> Workgroup

Regards;
Randall Barrantes
SW Support Delivery Manager
Christof Madoer1
Super Contributor.

Re: assignement to workgroup limitation

I did not check the following:
- General Settings,
- Apply Filters in Advanced Find and Quick Find

Thanks anyway,
Christof