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archiving incidents (SD 5.1)

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TimCal
Super Contributor.

archiving incidents (SD 5.1)

HI,

I have a question regarding archiving incident...

if we archive the incidents, is it possible to view them later on?

another question, is it possible to archive incidents based on dates? from... to...

Thanks
1 REPLY
Err_1
Acclaimed Contributor.

Re: archiving incidents (SD 5.1)

Hello,

Archived records will be stored in a XML file, it is not easy to read it again...

I would recommend you to keep a backup DB running with old records, just forf reporting purposes...

In order to archive the records based on dates, just make sure to create a view filtered based on dates... when you are going to archive use such view.


Regards;
Randall Barrantes
SW Support Delivery Manager