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agent version after upgrading to SP15 still shows SP14

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Tulio Quinones
Outstanding Contributor.

agent version after upgrading to SP15 still shows SP14

Hi,

We upgrade the SD agent to SP15 however in the log it shows the following:

Fri, 23/12/2005 09:22:12 service desk agent: version 4.5.0588.1405 (SP14). Using port 50998

Any ideas?

Thanks
2 REPLIES
George M. Meneg
Acclaimed Contributor.

Re: agent version after upgrading to SP15 still shows SP14

Hello Tulio,

Chances are that the service pack.jar in agent's lib directory wasn't updated. Stop the agent service, go to where you have installed agent, go to the lib directory and rename the file servicepack.jar. After that reinstall the agent.
menes fhtagn
Tulio Quinones
Outstanding Contributor.

Re: agent version after upgrading to SP15 still shows SP14

Worked like a charm