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actual cost calculation in service call

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giga
Super Collector

actual cost calculation in service call

hello everyone,
please can you tell me how to configure SD 5.0
- first to calculate and show differance in houres between actual start and finish (from time/cost TAB)
- second to multiply these houres by fixed cost.
I need this to know which customers(organizations) have to pay our company at the end of the month.
Thank you
Giga
2 REPLIES
Ruth Porter
Honored Contributor
Solution

Re: actual cost calculation in service call

Hi there,

Actual Duration is calculated automatically by the system from Actual Start & Finish.

This means that if you know the cost per hour you should be able to do what you want using a reporting tool, exporting into excel and calculating there or by setting up a DB rule that uses the "multiply by" function.

Hope this helps

Ruth
http://www.teamultra.net
giga
Super Collector

Re: actual cost calculation in service call

thank you Ruth for fast and clear answer.
Great thanks
//Add this to "OnDomLoad" event