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a simples question: Reports Printing

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Marcela Miguel
Outstanding Contributor.

a simples question: Reports Printing

Hellow, Friends!

How you doing?

How can I print Service Desk reports in colorful? Because, I tried to print reports in colorful on the my HP Deskjet 5650C and the printing stayed white-black. Is it possible configure any option for this case?

Remember: My Service Desk version is 4,5. No patches installed.

Regards, :)

Marcela.
3 REPLIES
Ken Briscoe
Acclaimed Contributor.
Solution

Re: a simples question: Reports Printing

Hi Marcela, this is a bug with HPSD where even if you change the printer settings to colour (from within HPSD)it still prints B&W. (I logged this with HP once - no fix).
You can workaround it though by setting the default Printer settings to Colour in Windows. This works for tables. For charts, you do it in the chart settings.
Have attached instructions I wrote for a client - hope they help.....Ken.
My email is kenilian@bigpond.com.au
Woodsy
Respected Contributor.

Re: a simples question: Reports Printing

Hi Marcela,

If you are trying to print a chart view in colour,try clicking on the print preview icon in the chart and selecting "force colors" in page setup.

Hope this helps.

Allan
Marcela Miguel
Outstanding Contributor.

Re: a simples question: Reports Printing

Ken and Allan,

Thank you for your help.

Regards,

Marcela.