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Wrong name appear in the work orders

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Xinetd
New Member.

Wrong name appear in the work orders

Hello,
I'm expecting a problem with the work orders. when a user creates a work order and send it to an other group.In the log the name that appear still the name of the person who creates the work order...in the history you see clearly that it was modified by someone else

How can this be corrected?
We have HP Open View Service Desk 4.5.0588 (SP21)

Any help will be appreaciated

thanks

Julia
1 REPLY
Alexander Kriku
Honored Contributor.

Re: Wrong name appear in the work orders


hi,

check that the account is related to the proper person