System handle is Service Desk 4.5 on windows platform.
We have defined 1 hr for P4 Priority under service call codes.
SAL for Service has been defined by default with Gold SAL (24*7).
For service calls raised on Saturdays and Sundays after 12 AM, deadlien is getting set incorrectly. E.G. Service Call registered on 1st dec, 2007 at 1:20 AM , deadlien should be set to 1st dec, 2007 at 2:20 AM as per teh priority duration defined.
But its gettign set to 3rd Dec, 2007 1:20 AM.
Please do let me know what is goign wrong.
I have attched herewith priority duration setting and related information.