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Workorder Deadline calculation

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Denis_35
Collector

Workorder Deadline calculation

Hello!

I am trying to calculate deadline for Workorders as like as Service call's deadline, using workgroup's Holiday and Free day calendar.

I set "Opening Hours Calendar of Assigned Workgroup for All Items" in Tools - System - System panel - General settings - Application. Also i created Holiday and Free day calendar and assigned them to workgroup, created UI rules for Priority - Deadline dependencies: Low - current date + 24 hours, Medium - current date + 8 hours, High - current date + 4 hours.

It works, but without using Holiday and Free day calendar.

What is wrong?

 

Service desk 4.5, service pack 37.

5 REPLIES
Denis_35
Collector

Any ideas?

Any ideas?

viprom
HPE Expert

Re: Any ideas?

Hi Denis,

 

It might be that service level is missing.
However this is a difficult topic, too hard for troubleshooting via forum.

Hope someone else could come up with a better idea..

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Denis_35
Collector

Re: Any ideas?

Where service level is missed?

Denis_35
Collector

Re: Any ideas?

Up!

I've not found answer for this question yet :(

DrFoul
Frequent Visitor

Re: Any ideas?

Hi Denis_35,

 

This looks like more difficult than I can comprehend in an abstract setting like these forums.

Please submit a support case in SSO, so we can spend more time investigating.

 

If this happens in demo-DB too, then only need to add your code as attachment, and I can try to replay the scenario.

Otherwise, add as many configuration details as possible, maybe even DB dump.

 

Best regards,

Rudolf (you know who)

HPE Software Support

If you find that this or any post resolves your issue, please mark it as an accepted solution. Kudos are welcome.
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